Prepaid Electricity *****

I have been purchasing my electricity from MyPrepaid online since 2015 with very little inconvenience. I purchased R300 electricity value yesterday and it just would not arrive. One normally receives a email with the token numbers to entered on the prepaid meter. On pursuing the matter with the company I was told that they were experiencing some difficulty and that it would resolved soon. By last night nothing had been resolved. On further investigation this morning I was told to claim back my funds and on doing this it became apparent that there are numerous people who are waiting for refunds since the beginning of February 2018. They clearly knew the situation when accepting my EFT and yet did not warn me of their imminent *****. I am disgusted with kind of practice which is prevalent in our country at present. It seems that I will have to spend way more than my R300 with an attorney to recover my funds.