Not all electricity tokens purchases are received

<p>Greetings</p> <p>I've made a query for my purchases on myPrepaid for my monthly purchases as follows below but my inquiry was not answered but rather ignored by a consultant:</p> <p> </p> <p>===================================</p> <p>Message to myPrepaid:</p> <p> </p> <p>Greetings</p> <p>I've made a purchase of 4x R100 per token and only received 1x R100.<br />Total of R400.</p> <p>This is now becoming a monthly problem for me as every time I buy electricity I do not get all my tokens.<br />The method I use to buy tokens is for my convenience to monitor my weekly spending so that I can do not run out of electricity during the month if I do not have money.<br />How can this be resolved as I cannot keep creating inquiries every time I buy my tokens for the month.<br />Also token History stopped updating my purchases so I can't view my purchase online. I'm only receiving E-mails.<br />Can you please assist me or if there is another way of buying electricity with ease as this is not working out for me.</p> <p>Kind regards</p> <p> </p> <p><span style="font-family: 'Avenir W01';">===================================</span></p> <p><span style="font-family: 'Avenir W01';">Response from myPrepaid:</span></p> <p> </p> <p>Dear Dumisani,</p> <p>We apologize for the delay of your recharge due to intermittent communication between us and Standard bank.</p> <p>Your 4 xR100 purchase has now been processed successfully.</p> <p>.</p> <p>.</p> <p>.</p> <p>.<br />Thank you for recharging with MyPrepaid!</p> <p>Kind regards,<br />myPrepaid Support</p> <p>===================================</p> <p> </p> <p>This is a standard response i get every month on my electricity purchases.</p> <p>Who can assist me to resolve my request?</p>