MYPREPAID *****!!!!

I have bought electricity on the 2 May 2018 for the month for R1500 from Myprepaid.co.za online. Up till this moment 5 days later after various phone calls and emails I have not received an electricity token nor email reply, anything. Apparently they changed bank accounts and etc etc etc etc BUT if the account was closed as they claim the mobey would have been bounced back in my account after 48h. NOTHING NOTHING NOTHING And their answer is we will send you claim forms and I must go buy other electricity token. WHAT ON EARTH!