Excellent service on a Sunday afternoon

I've been trying unsuccessfully to purchase electricity via my FNB online banking for the past week and kept on getting error messages (today as well). Needing to get my hands on some unitsurgently, I searched other means to pay, came across myPrepaid site (for which I thought I registered), filled in details and not long thereafter my phone rings and "myPrepaid" appears on my screen. Christine from myPrepaid could obviously see I was online, so she phoned to find out if she can help me through the process. After explaining to me what to do, she promised to continue watching my meter nr for the payment so she can provide further assistance if needed. After some hassles on my part, again as soon as I accessed the "Support" tab on myPrepaid website, Christine was on the Livechat, asking if she could help with anything. This is the type of service you want and expect from all agents across all the industries. Christine, you are a star! Thank you for your friendly and professional service, I do hope your excellent service is appreciated. Thank you, Colleen