Bad Service:Prepaid Electricity token number not received

I purchased prepaid electricity for the amount of R350 for my meter number ********** 632 at 2pm yesterday afternoon the 01 January 2018 from my nedbank account and I still have not received an email or sms with the token details:

Nedbank: Electronic Banking payment of R350.00 from acc **5380 at 14:08 on 01Jan18. Ref: MyPrepaid Electricity

I then sent an email at 8pm yesterday evening in which I received feedback that there is a technical issue experienced, however no indication was provided as to when the issue would be resolved.

I emailed again at 10.30pm last night and received no feedback.

I once again emailed my prepaid electricity at 9am this morning explaining that i do not have any units remaining and am highly frustrated as I have not received any feedback nor have I received my R350 prepaid electricity token number from my prepaid electricity.

It is now 10.35am and have not received any feedback nor have I received my prepaid electricity token number for the value of R350.

There is no direct contact number for me to be able to contact the my prepaid electricity call center for my issue to be resolved nor have they attempted to contact me therefore I am left with no choice but to escalate this situation at hand.

As far as I am concerned my prepaid electricity offer bad service and does not take there does not take their customers best interest seriously.

Abigail McPherson **********