Horrible WiFi, horrible service

Disgusting. That’s how I sum up my experience with this company. Horrible WiFi that doesn’t work. Constantly got kicked off the WiFi and ended up using my own mobile data. But that wasn’t the worst part. The worst part was customer care. I would rate this service a 0. Extremely unhelpful. I called to log a complaint against the prepaid service. I loaded prepaid data and the system failed to recognize my purchase. As a result, I did not have WiFi so I reported it. It took four days for the technician to come check it out and heard nothing from his visit. I decided to call myown to find out what happened and I was told there was no history of my complaint. During this time, customer manager, Riaan contacted me and promised a full refund and this was three weeks ago. Till today I have not received a refund, nor a call from him. When I asked the consultant to tell Riaan to call me back this week, he did not call me back. This is utter nonsense and negligence on the part of this company because my money was taken and no service was provided.

I feel cheated by this company and would like to report them to the consumer protection council for effectively *****ing my money because I did not get the money nor workable WiFi. It has now been three weeks since this incident occurred and absolutely no care or consideration was taken. I even emailed Tumelo who has dealt with this complaint and she did not get back to me. It has been a week. The silver lining is I am moving out, so I don’t ever have to deal with this company and that is the only good thing I say because they don’t take anything their customer says seriously.