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LG
Liz G

1 reviews | Active since Jul 2015

09 Feb 2021, 09:10

Disgusting service

Disgusting service. No one knows what is going on & after countless emails & help tickets raised, no one has got back to me or sorted the issue. Don't waste your time or money with this company.

0
Replies (4)
MyOwn ISP
MyOwn ISP's reply09 Feb 2021, 09:13
Official
Good morning Liz,

I do apologise for any inconvenience caused. I would like to assist you in resolving your matter and also improving your experience with our Helpdesk. Please send me your details for me to assist. You can send them to ***.

Thank you.
LG
Liz G's update09 Feb 2021, 09:22
Reviewer Update
Send them to ****?! So interesting how I get a response from you in seconds when I put it on a public forum yet you can ignore my emails & help tickets for a week? You can find my details in all the help tickets I have open & contact me from there!!
MyOwn ISP
MyOwn ISP's reply09 Feb 2021, 09:40
Official
Hi Liz,

We, unfortunately, have various clients with the same first name on our system. I have managed to track your query and will have it resolved soon. You will receive a call from our Tier 1 technician regarding your query.

I will also give you a call thereafter.

Regards,

Riaan
MyOwn ISP
MyOwn ISP's reply09 Feb 2021, 10:18
Official
Hi Liz,

Thank you for taking my call. I am sure we will be able to resolve the matter quickly and compensate you for the poor speeds received during the last week.

I would again like to apologise for the poor experience received and can assure you that this will not happen again.

Regards,

Riaan