Nonsensical service provider

I realised this morning around 11:00am that we didn't wifi at home, I thought to myself, it's the normal clinches we get with the service provider n I will get an sms notification, which I didn't get. When kids got back, they checked with their friends, who said they have the wifi at their homes.

I called Atec several times with no answer, my call got answered at 20:40 this evening. Mandla said to me the technician will come on Monday morning they have no no one to attend to my complaint, my question is how do we pay for services and not have access to the services for 3 days, what are we to do this weekend. I told him I need to talk to someone because clearly he is helping me as per what he is told to say, I want a solution, he asked me to hold on, 5 minutes later, he hanged up on me, no solution to my services which ate not working currently, he said I won't be charged fir the days without services, bit that not the solution, I can't be happy that I won't be paying when I need the services. I really don't understand why our estate has an agreement with this company that us run like a ****a shop.