I feel like I’ve been massively duped. Avoid at all costs.

I’m staggered at just how horrible the service provided here is. Like someone else here, I moved into a complex where they (MyIWeb) had installed their fibre.

They had a promo for a 40/40 service - which I was quite excited about. I can (perhaps naively) accept maybe getting half this speed during peak hours - but the fact that I’d only get around 4-10 down during peak definitely bothered me.

I called them asking about a downgrade and they pointed out that my 40/40 agreement was cheaper than any potential downgrade, and they said they have technicians resolving the speed problems at my complex, so I sucked it up and accepted the inconsistent speeds in hopes for improvements.

As of now, I’ve had enough. My current speed was 0.23 down and 0.42 up. This is outrageous. It’s been like this the entire week. I have to spend MORE money on mobile data just to get a decent internet service, whilst I technically have “fibre”.

Any time I contact technical support, there’s some “technician” “looking at it” and they can never give you an estimated time of resolution nor can they tell you what the problem is.

This is my first ever HelloPeter review. That’s how bad these guys are. DO NOT TAKE A CHANCE WITH THESE GUYS. I’m now going to have to pay stupid subsidy fees for canceling my agreement - and they need a 30 day notice period of course before they can cancel, so that’s fun!

I do not expect 100% quality service 100% of the time from any business - but the absolute trash that is MyIWeb’s Internet is outrageous.