Disgusting services, we were caught

Hi We have signed up with yourselves and to date have had no assistance and yet you politely send us an account? We have on numerous occasions lodges complaints to no avail. We are getting no coverage at present , we literally have to be close to the router to connect and yet we can connect freely throughout our house with our previous ADSL line. Would appreciate your urgent assistance by close of business today, alternatively come and collect all your equipment and reverse all charges. Refer to account MIL004. Call us on ********** 898, I am home...