Bad internet service and poor quality router

I would not recommend MyiWeb to my worst enemy. The early stages should've been a waving red flag to me. They *****ed up the installation dates royally.......despite promising the world to me.

Once I finally got up and running with internet I have been experiencing outages. Myiweb claims that it's an upstream problem which might actually be the case, but it just means that they are purchasing internet bandwidth from a cheap vendor. The infrastructure provider, Vumatel, explained the situation to me since Myiweb is playing their cards close to their chest. Basically, I'm forced to phone (often spending a long time on the phone) to have them reset the settings on their end. This tells me the problem lays with Myiweb and not the upstream provider. Either way we have a contract which works in both directions, I pay them, they deliver a service. So far they debit my account each and every month I'm left with intermittent service. They have not credited my account in any way to compensate me for the lack of internet. Then there is the sub-par wireless router. My previous (Mweb) router (probably 5 years old when we switched to Myiweb) worked perfectly fine. The signal strength reached far into the garden. Now, I'm lucky to receive signal at the far ends of the house. Please note that the router is located in a central point in the house. I have raised this on numerous occasions with Myiweb and they tell me I must pay for another router. This is the most absurd thing I have ever heard. I want out of my contract!!