You should Rename Yourself MyWall

We have a client in Pakistan who owes us around R330000 and for whom the most practical way of paying us is by credit card. When we approached our Bank in the last week of January they told us that the process that would enable us to receive credit card payments would take 10 days to complete. We immediately made the application but it is now the 13th of March and there is still no end in sight. This is going on for 7 weeks from when we first made this application. Every step of the way has ben progressed because of countless angry phone calls, irritated emails and snotty SMS’s from us. We are not at a point where we cannot get the portal to work and to get some response from MyGate is like trying to raise the dead. You cannot deal with anyone directly. Any request for assistance generates a ‘ticket’ that claims you will be contacted and nothing happens.

Collectively I run a total of 10 accounts through FNB. I am about to commence negotiations with Standard Bank to see what they can offer us in order to migrate our banking business. I have found the disinterest, lassitude, poor customer service and downright unprofessionalism of FNB and MyGate truly gobsmacking. I insist that between MyGate and FNB a working solution is established before the end of this week or I will take my business elsewhere. This is a shambles. A shameful, shocking shambles.