Pathetic service

<p>I am subscribed to My Taxi. The service has been so terrible it's not funny. On the 30th June I called in to book a cab but because I called with a different number that i did not subscribeven with, they refused to help. They told me that I need to call with the number I'm subscribed with of which my partner is using. They told me it's their process of which when I told then it's nowhere in their terms and conditions or exclusions, they told me they can't help. One of the CellC executives had to call and help...of which I ended up getting a free ride as compensation. I called in last night to book a cab for 5:45 this morningirl as I was going to work. Upon noticing that it's 5:55, I called the call center only to be given inaccurate information. The lady took down my details and promised to check on the driver and call me back. After hanging up I receive 2 SMS one saying the driver is 1 minute away, the other saying the driver is 19 minutes away. I call again and they tell me that the 1st driver cancelled due to unknown reasons. At about 6:15 the driver calls saying he's outside I go outside he's not there. Only to find out he's in Eldos and I'm in Dlamini Soweto. I got so angry I called again, the call center lady Waseema if I'm not mistaken said the driver took a wrong turn. I had to borrow R150 for petrol in order to have someone take me to work. I'm so upset and I want my money!!! When I needed service, they refused to help me because they had to follow process. Where is the process now? Lauren the Team Leader was given my detailson to call me but she knocked off without calling me back. I've had countless problems Ive lost count. I want my money!!!</p>