Obnoxious, nasty & spiteful owner Michelle

The owner of this business. Michelle is rude, obnoxious, mean, nasty, & spiteful. I had been battling to place my online order for 2 days while they updated their website. Once the page was up and running, I was still having trouble checking out, so I had DM'd her several times during business hours, but she left me on "read" without so much as an acknowledgement of my frustration, or an offer to assist! My final DM requesting assistance was at 7pm, which again she duly ignored. By this time, I had been attempting to make my online purchase for more than 24 hours, & understandably, I was frustrated, so my message conveyed that frustration. Eventually, close to midnight, I was successful in checking out. The next morning, I received a call from her...but instead of an apology and an explanation, I was rudely admonished and verbally abused for my 7pm DM, because it was sent after business hours!!! She then cancelled the order that I had just battled for more than 24 hours trying to create!! Really? Is this how a business owner treats customers that patronize her business??!! This is such a competitive market, yet she does not value those who choose to support her business. I have received outstanding service from Skinbeat. Glow Theory. Seoul Skin and numerous others. The founders/ owners of these online Korean Skincare businesses are the absolute benchmark for excellent customer service. My skinrules gets a zero rating from me, and Michelle desperately needs to acquire customer liaison skills. She has a really mean, nasty & disgusting spiteful streak. Not becoming of a founder and owner of a business.