Advertised, contracted, billed service not receive

After numerous phone calls and emails, we have yet to receive an answer from My Roof.<br> We were advised and agreed that certain services would be supp**** and when it was not, we requested a detailed statement for the billing of said services as we have and are disputing the costs.<br> To date we have received 1 email to from Marvin Morris to state that the matter was passed on to \management"<br> and he will advise the outcome.<br> This was 5 February 2015.<br> Since then - 5 months and many mails later"