NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About My Roof
How is My Roof rated on Hellopeter?
Hellopeter has tracked My Roof across 27 reviews. My Roof hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used My Roof? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2013
TERRIBLE SERVICE!!!
TERRIBLE SERVICE. The properties they advertise are still UNDER SOLE MANDATE with oher estate agents! Fighting to get my deposit back since 12 June. Excuses, excuses. Save yourself the trouble. STAY AWAY!
1 reviews | Active since Feb 2013
TERRIBLE SERVICE!!!
TERRIBLE SERVICE. The properties they advertise are still UNDER SOLE MANDATE with oher estate agents! Fighting to get my deposit back since 12 June. Excuses, excuses. Save yourself the trouble. STAY AWAY!
1 reviews | Active since Nov 2021
Stay AWAY from MyRoof
Definitely not for buyers. Made an offer on a property. It showed "withdrawn" the next day. Upon enquiry, I received contradictory information. One email read there was a higher offer & I needed to click on a "link" to see if I wanted to perhaps offer more. A second email advised that I was not "authorized" to make an offer - only estate agents can make an offer. Contacted the estate agent & she is just as frustrated. Also not getting assistance from MyRoof. All in all, what a useless & fruitless exercise. A joke really.
1 reviews | Active since Nov 2021
Stay AWAY from MyRoof
Definitely not for buyers. Made an offer on a property. It showed "withdrawn" the next day. Upon enquiry, I received contradictory information. One email read there was a higher offer & I needed to click on a "link" to see if I wanted to perhaps offer more. A second email advised that I was not "authorized" to make an offer - only estate agents can make an offer. Contacted the estate agent & she is just as frustrated. Also not getting assistance from MyRoof. All in all, what a useless & fruitless exercise. A joke really.
1 reviews | Active since Aug 2012
Poor service
Very disappointed, someone made an offer to purchase my house and MyRoof did nothing and the offer has now expired. I opted in for their Pro package and it supposed to last only 90 days but they still kept me on it after 6 months, so I am still forced onto a closed mandate. It is better to sell your house yourself or use a normal agency.
1 reviews | Active since Aug 2012
Poor service
Very disappointed, someone made an offer to purchase my house and MyRoof did nothing and the offer has now expired. I opted in for their Pro package and it supposed to last only 90 days but they still kept me on it after 6 months, so I am still forced onto a closed mandate. It is better to sell your house yourself or use a normal agency.
1 reviews | Active since Jun 2012
Breach of Personal Information (POPIA) Act.
I clicked on a button to show me the address of a property, the platform auto-sent my contact details to the real estate agents. Now I'm being bombarded with messages and calls. I did NOT consent to this. This is a breach of POPIA. Change this user interaction.
1 reviews | Active since Jun 2012
Breach of Personal Information (POPIA) Act.
I clicked on a button to show me the address of a property, the platform auto-sent my contact details to the real estate agents. Now I'm being bombarded with messages and calls. I did NOT consent to this. This is a breach of POPIA. Change this user interaction.
1 reviews | Active since May 2021
****, stay away from this company
This company is a joke. They moved the appointment so many times and when they actually did confirm to inspect the property at 7 in the morning for 09h30, they just never showed up. When I tried calling to find out where the person is, I was asked for a code that I was not given, as I did not want to pay them the upfront fee that they wanted. They refused to transfer me to the poeple that I spoke to so this company is lying about the "free service" and they refuse to assist if you do not pay upfont for their "package" that they are trying to sell you. From the other reviews, even after you do purchase the package, their service is still very poor. Stay away from My Roof, they are a ****.
1 reviews | Active since May 2021
****, stay away from this company
This company is a joke. They moved the appointment so many times and when they actually did confirm to inspect the property at 7 in the morning for 09h30, they just never showed up. When I tried calling to find out where the person is, I was asked for a code that I was not given, as I did not want to pay them the upfront fee that they wanted. They refused to transfer me to the poeple that I spoke to so this company is lying about the "free service" and they refuse to assist if you do not pay upfont for their "package" that they are trying to sell you. From the other reviews, even after you do purchase the package, their service is still very poor. Stay away from My Roof, they are a ****.
1 reviews | Active since Sept 2025
Standard Bank Easy Sell and My Roof disappointment
I am extremely disappointed with the service from MyRoof and Standard Bank EasySell. The process of paying rates, taxes, and obtaining the municipal clearance certificate on behalf of the seller has now dragged on for more than three weeks, with no progress. Despite my repeated follow-ups, including writing to HelloPeter, there has been no meaningful response. It seems this is a pattern of how they treat their customers—almost as if we are being forced to sell or accept delays, rather than being supported through the process. Buying your first home should be an exciting experience, but instead, these unnecessary delays have turned it into a frustrating and discouraging journey. Unfortunately, MyRoof and EasySell have proven to be unreliable and not an institution I would recommend working with.
1 reviews | Active since Sept 2025
Standard Bank Easy Sell and My Roof disappointment
I am extremely disappointed with the service from MyRoof and Standard Bank EasySell. The process of paying rates, taxes, and obtaining the municipal clearance certificate on behalf of the seller has now dragged on for more than three weeks, with no progress. Despite my repeated follow-ups, including writing to HelloPeter, there has been no meaningful response. It seems this is a pattern of how they treat their customers—almost as if we are being forced to sell or accept delays, rather than being supported through the process. Buying your first home should be an exciting experience, but instead, these unnecessary delays have turned it into a frustrating and discouraging journey. Unfortunately, MyRoof and EasySell have proven to be unreliable and not an institution I would recommend working with.
1 reviews | Active since Sept 2025
Standard Bank’s Delays Are Killing the Excitement of Buying a Home
Buying a home should be one of the most exciting milestones in life, but Standard Bank and the MyRoof mandate process have completely taken away that joy. Instead of feeling supported, it feels as though we are forcing the Bank to sell us the house. For weeks now, Standard Bank has failed to process the necessary payments, including payments for rates and other obligations that are critical to move the transfer forward. This delay has left us stuck in the same place for over three weeks with no clear answers, no urgency, and no accountability. The excitement of becoming homeowners has been overshadowed by frustration, disappointment, and unnecessary stress caused by Standard Bank’s inability to act timeously. Buying a home should never feel this way. I am calling on Standard Bank to urgently process the required payments and to respect the timelines and responsibilities they owe to their clients. Very disappointed and I'll never go through this journey with them again. Biggest regret.
1 reviews | Active since Sept 2025
Standard Bank’s Delays Are Killing the Excitement of Buying a Home
Buying a home should be one of the most exciting milestones in life, but Standard Bank and the MyRoof mandate process have completely taken away that joy. Instead of feeling supported, it feels as though we are forcing the Bank to sell us the house. For weeks now, Standard Bank has failed to process the necessary payments, including payments for rates and other obligations that are critical to move the transfer forward. This delay has left us stuck in the same place for over three weeks with no clear answers, no urgency, and no accountability. The excitement of becoming homeowners has been overshadowed by frustration, disappointment, and unnecessary stress caused by Standard Bank’s inability to act timeously. Buying a home should never feel this way. I am calling on Standard Bank to urgently process the required payments and to respect the timelines and responsibilities they owe to their clients. Very disappointed and I'll never go through this journey with them again. Biggest regret.