Bad customer service

I purchased a bottle of Coco Chanel Mademoiselle on 3 November 2018 as a gift for my girlfriend. The quality of the bottle it really bad. In about March it started struggling to spray and no the bottle cap has completely fell apart, the result leading to a very big leak.

I am very disappointed with the quality as it is quite a pricey perfume from a good brand.

We have sent 4 emails and have not received a single reply on email. We have called and spoken to someone and after no response we decided to mail again, Justine gave us a call but also had no idea that we've actually already spoke to someone before.

They suggested we need to buy some cheap plastic bottle and transfer the perfume. Their excuse is that its been purchased a while back, perfume does not get used up in a few weeks also the amount that's left is more then 2/3 after loosing quite a bit because of the leak. We've sent photos as requested by Justine and 10 days later we have not received any any feedback. No email or call.

Really disappointed and would not recommend ordering from My perfume shop.

#***