Based on recent customer reviews, My Perfume Shop is widely praised for a smooth online ordering experience, fast delivery, and responsive WhatsApp and email communication. Customers consistently mention the convenience of prompt order updates, well packaged parcels, and access to fragrances that are difficult to source elsewhere in South Africa. A recurring theme among happy shoppers is the intention to return for future purchases. However, a notable concern emerges around after sales support, with at least one customer reporting unanswered messages following a damaged product complaint.
NPS Score
60
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About My Perfume Shop
How is My Perfume Shop rated on Hellopeter?
Hellopeter has tracked My Perfume Shop across 52 reviews. My Perfume Shop hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used My Perfume Shop? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
Quick and easy purchase.
Placing my order was quick and easy, the perfume was for a family members birthday and he absolutely loves it!! I placed the order sunday night and monday morning i got an email saying its ready for collection. Will definitely be placing more orders in the future😊😊
1 reviews | Active since Nov 2022
Quick and easy purchase.
Placing my order was quick and easy, the perfume was for a family members birthday and he absolutely loves it!! I placed the order sunday night and monday morning i got an email saying its ready for collection. Will definitely be placing more orders in the future😊😊
1 reviews | Active since Mar 2026
Amazing services !!!
I had a fantastic experience ordering from My Perfume Shop. The process was seamless, with prompt notifications and regular updates on the progress of my order. My package was securely packed and arrived earlier than anticipated. I would highly recommend My Perfume Shop and will definitely be ordering from them again in the future!
1 reviews | Active since Mar 2026
Amazing services !!!
I had a fantastic experience ordering from My Perfume Shop. The process was seamless, with prompt notifications and regular updates on the progress of my order. My package was securely packed and arrived earlier than anticipated. I would highly recommend My Perfume Shop and will definitely be ordering from them again in the future!
1 reviews | Active since Mar 2026
Satisfied customer 😁
"I absolutely love shopping at My Perfume Shop! The selection of perfumes is amazing and the staff is always friendly and helpful. I always find exactly what I'm looking for and leave feeling happy and satisfied. I highly recommend My Perfume Shop to anyone looking for their perfect scent!" Out of stock?? Just send them a whatsapp message or email and they will keep you updated on the eta of that perfume(If they are able to source it) as soon as the perfume I needed was back in stock, I was notified and immediately made a purchase.😊
1 reviews | Active since Mar 2026
Satisfied customer 😁
"I absolutely love shopping at My Perfume Shop! The selection of perfumes is amazing and the staff is always friendly and helpful. I always find exactly what I'm looking for and leave feeling happy and satisfied. I highly recommend My Perfume Shop to anyone looking for their perfect scent!" Out of stock?? Just send them a whatsapp message or email and they will keep you updated on the eta of that perfume(If they are able to source it) as soon as the perfume I needed was back in stock, I was notified and immediately made a purchase.😊
1 reviews | Active since Dec 2015
Great service and prices
Fast service, great prices and you can chat to them on whats'app (with a real person)
1 reviews | Active since Dec 2015
Great service and prices
Fast service, great prices and you can chat to them on whats'app (with a real person)
1 reviews | Active since Feb 2026
****
Stay away, if you have a problem they will ignore your calls, what's apps and emails.. I bought a perfume as a gift, we opened ti fund out the bottle is chipped and can cause an injury, we spoke to the lady and said sorry if the bottle is opened we can return or replace.. I sent emails with pictures, whatsapps with pictures and videos 3 months ago, still waiting for a replay.. I learnt my lesson.. Another unprofessional online ****..
1 reviews | Active since Feb 2026
****
Stay away, if you have a problem they will ignore your calls, what's apps and emails.. I bought a perfume as a gift, we opened ti fund out the bottle is chipped and can cause an injury, we spoke to the lady and said sorry if the bottle is opened we can return or replace.. I sent emails with pictures, whatsapps with pictures and videos 3 months ago, still waiting for a replay.. I learnt my lesson.. Another unprofessional online ****..
1 reviews | Active since Dec 2024
Excellent service. The best online perfume shop
Absolute excellent service, very professional, easy purchaser, super fast delivery and product in excellent condition got what I ordered. They deserve 5 star rating. Was the first time to buy from My Perfume Shop. Will definitely continue to buy from it. Very happy.
1 reviews | Active since Dec 2024
Excellent service. The best online perfume shop
Absolute excellent service, very professional, easy purchaser, super fast delivery and product in excellent condition got what I ordered. They deserve 5 star rating. Was the first time to buy from My Perfume Shop. Will definitely continue to buy from it. Very happy.