No response on my refund request

My friend bought me this breast pump as a baby shower gift. After calling the company and asking them to help me understand how the product works (I’m a first time mom and still pregnant), I decided to return the item with the 7 day returns period because I wasn’t confident that the pump would work.

It’s been over a week since I returned the unused pump. When I text the company to ask when I can expect my refund, I am blue ticked and I haven’t received a response.

It’s important to note that the company insisted I wait until after I give birth to “test” the product. But I realised I was being trapped into a purchase I didn’t want because you can only return an item if it’s unused and within the 7 day period.

I’m very disappointed in the customer service I’ve received because I’m still waiting for a simple response regarding when they will process my refund, yet they have their product back.