IS
Idris S
1 reviews | Active since Jul 2011
01 Jun 2025, 18:37
I purchased 2 remote control cars for my grandchildren and they broke within an hour
I purchased 2 remote control cars for my grandchildren and they broke within an hour. Very poor quality products.
Helpful (0)
Replies (4)0
Replies (4)
My Kleine Winkel's replyOfficial
02 Jun 2025, 11:55Good day, it is always very sad when something like this happens. You are more than welcome to contact us for a refund and it would have been much appreciated to rather contact us directly to resolve this prior to writing a review.
My Kleine Winkel's reply02 Jun 2025, 11:55
Official
Good day, it is always very sad when something like this happens. You are more than welcome to contact us for a refund and it would have been much appreciated to rather contact us directly to resolve this prior to writing a review.
My Kleine Winkel's replyOfficial
02 Jun 2025, 12:37I have also forwarded you a message via Whatsapp so that we can resolve this for you.
My Kleine Winkel's reply02 Jun 2025, 12:37
Official
I have also forwarded you a message via Whatsapp so that we can resolve this for you.
IS
Idris S's updateReviewer Update
02 Jun 2025, 13:47Firstly I apologies for not contacting you directly, I was very disappointed and just followed the prompts from the website. I really appreciate the full refund (without the packaging). This is a very rare service experience in my entire life. You not only made up for my disappointment but made me aware that there are great ethical business out there and you are definitely one of them!
IS
Idris S's update02 Jun 2025, 13:47
Reviewer Update
Firstly I apologies for not contacting you directly, I was very disappointed and just followed the prompts from the website. I really appreciate the full refund (without the packaging). This is a very rare service experience in my entire life. You not only made up for my disappointment but made me aware that there are great ethical business out there and you are definitely one of them!
My Kleine Winkel's replyOfficial
02 Jun 2025, 14:04Thank you so much for your message. Please, there’s no need to apologise — I completely understand. Disappointment can be incredibly disheartening, especially when expectations were high. I truly appreciate that you took the time to follow up and share your experience.
Your kind words mean more than you know. We genuinely care about every customer’s experience, and hearing that you felt our response was rare and ethical affirms why we do what we do.
That said, I’m still deeply saddened that the initial joy was taken away due to the product failure. Sometimes, no refund or gesture—no matter how sincere—can bring back the excitement or trust that was lost in that moment. But I hope this experience reassures you that we stand by our values and our customers.
If there's ever anything more we can do for you, please don't hesitate to reach out.
My Kleine Winkel's reply02 Jun 2025, 14:04
Official
Thank you so much for your message. Please, there’s no need to apologise — I completely understand. Disappointment can be incredibly disheartening, especially when expectations were high. I truly appreciate that you took the time to follow up and share your experience.
Your kind words mean more than you know. We genuinely care about every customer’s experience, and hearing that you felt our response was rare and ethical affirms why we do what we do.
That said, I’m still deeply saddened that the initial joy was taken away due to the product failure. Sometimes, no refund or gesture—no matter how sincere—can bring back the excitement or trust that was lost in that moment. But I hope this experience reassures you that we stand by our values and our customers.
If there's ever anything more we can do for you, please don't hesitate to reach out.