VW Passat windscreen replacement.

I have been referred to Myglass Louis Trichardt by Miway insurance. I must warn you, this fitment centre does not seem to know what they are doing. My glass claim was approved by Miway on 10 December 2021 and this fitment centre received the authorisation on the same day as well. They sent me an sms which indicated that they have been appointed to process my claim and that I need to be in contact with them. I did contact them on the 10th of December and I gave them the details of my vehicle. I was then promised that an order for my windscreen has been placed and that I should check with them them the following week. When I went to their fitment centre, I discovered that the glass which they ordered was not for my vehicle. Their defence was that their supplier sent them a windscreen of a vw cc instead of a vw passat 2014 model. They then said they will send it back to their supplier and request the correct. Then there were december holidays, the new windscreen was at their fitment centre in the early days of January 2022. I was then called by the manager of the fitment centre on the 8th of January 2022 informing me that the new windscreen has arrived. I then went back to the fitment centre on the 10th of January 2022 and when I got there the windscreen that was there was smaller than that of a vw passat. By the look of things it looked like a windscreen of a vw polo. I was then promised by the manager that they will make sure that when the correct windscreen arrives, they will then come to fit it for me at my work place. I waited and waited, then decided to check with them if they haven't received the windscreen yet and by then it was the third week if January. I was informed by the same manager over the phone that their supplier sent them the wrong windscreen again - it was for the vw cc. I was re-assured that when the correct windscreen comes back, I will be followed and assisted wherever I am. Up until today, I have not been assisted. When I enquire about it, I am being told the correct windscreen has arrived and we will come to your place tomorrow. Now there is always an excuse every time I enquire, it is either guys who goes out to fit windscreen is not in that day or he will come the next day. These guys do not have good client service, no courtesy calls / no apologies. They are just quiet now and we are in February already. I have not seen their work yet and I do not recommend them to anyone. They are just disgusting and their service is horrible. I have raised my concerns with Miway insurance and it looks like my complaint has fallen on deaf ears.I have parted ways with Miway and my reason for that was their inability to deal with service providers like this. This, to me, does not sound like doing things your way.