MyGlass customer service is in shambles

MyGlass claims to be efficient with their mobile service, but the exact opposite happened. I got a quotation to replace my windscreen, and it has now been 3 weeks of waiting on the consultant to allocate technicians to come do the job.. THREE WEEKS. I had to keep sending messages to the consultant that I AM STILL WAITING! I canceled everything today and looked for another service provider. What a waste of my time!