Dissatisfaction

I am writing to express my dissatisfaction with the service I received from MY GLASS. I have put a claim through MiWay to get my windows replaced on September 2023, and was assured that the broken windows would be replaced within a week. However, it has been three months since then, and I have not received any confirmation from the company regarding the status of the replacement, all we've been getting are emails about the warehouse and how they are not sure when they will receive and replace the windows.

This is unacceptable and unprofessional. I have been inconvenienced and frustrated by the lack of communication and the delay in the service. I have been exposed to safety and security risks due to the broken windows. I have also incurred additional expenses for covering the windows with plastic sheets and tape and a use of public transport.

I request that you take immediate action against this company to resolve this issue. I expect them to replace the broken windows as soon as possible, and to be compensated for the inconvenience and the expenses I have incurred. I also expect them to apologize for the poor service

If there's any other way can you help me to escalate this matter to the consumer protection agency and to seek legal action.