BEWARE: Unfair Billing Practices at My Glass Wynberg

I had a glass pane in my house that needed to be replaced, and after submitting a claim through my insurance, My Glass Wynberg was assigned as the repairer.

They contacted me to check my availability and mentioned that they were already in the area on another job, so they could come by later that day. The repair itself was quick and efficient—completed in just 15 minutes. However, when I received the invoice, I was shocked to see that they had charged me for 4 hours of labor in addition to the cost of the glass.

Upon querying this, I was told that, despite not having driven from Wynberg to Durbanville for my job specifically, I was still being billed for:

1 hour to "travel" to me (despite them already being in the area) 1 hour to "travel" back (which was unnecessary as they had other jobs nearby) 2 hours for the repair, despite it taking just 15 minutes. After a prolonged back-and-forth over several months, they eventually removed just one hour, but still insisted on charging for two hours of travel time that never actually occurred.

Despite my best efforts to dispute their blatantly unfair billing practices, they outright refused to acknowledge the issue. After 4 months of back and forth, I had no choice but to pay the invoice.

Avoid My Glass Wynberg at all costs! They have lost all credibility with me, and I will never recommend them to anyone. If you value fair and transparent service, I strongly advise against using them.