AR
Angelique R
1 reviews | Active since Jun 2018
27 Mar 2023, 10:48
Unhappy Customer
For some reason the auto renuwal did not go thru this month, so I made a payment. The money went off my bank account, and I received the email stating my service is active for another 30 days, and when I logged onto the app on the TV the service has not been updated and is not active. I have tried contacting My Family Cinema - still waiting for a reply
Helpful (0)
Replies (2)0
Replies (2)
My Family Cinema's replyOfficial
29 Mar 2023, 14:54Hi, MyFamilier!
We apologize for the trouble occasioned.
To check in our system the problem we need the following information:
- Order ID (You can find this in the email we send you after the payment)
- Picture of your payment proof or bank statement showing the MFC deductions.
We remain at your disposal for any further questions.
The My Family Cinema Team
We apologize for the trouble occasioned.
To check in our system the problem we need the following information:
- Order ID (You can find this in the email we send you after the payment)
- Picture of your payment proof or bank statement showing the MFC deductions.
We remain at your disposal for any further questions.
The My Family Cinema Team
My Family Cinema's reply29 Mar 2023, 14:54
Official
Hi, MyFamilier!
We apologize for the trouble occasioned.
To check in our system the problem we need the following information:
- Order ID (You can find this in the email we send you after the payment)
- Picture of your payment proof or bank statement showing the MFC deductions.
We remain at your disposal for any further questions.
The My Family Cinema Team
We apologize for the trouble occasioned.
To check in our system the problem we need the following information:
- Order ID (You can find this in the email we send you after the payment)
- Picture of your payment proof or bank statement showing the MFC deductions.
We remain at your disposal for any further questions.
The My Family Cinema Team
My Family Cinema's replyOfficial
29 Mar 2023, 17:28Hi, MyFamilier!
Thanks for contacting us.
To cancel your auto-renewal, access member.myfamilycinema.com, log in to your MFC account, and click on "Plans". Under your plan description, you will find the option to cancel your subscription. If you acquired the plan using a QR code, you can unsubscribe by accessing the Orders section in the MFC app, scanning the QR code with your phone, and deactivating the auto-renewal on the screen that opens on your phone. If you use your account on the Mobile app, you just have to click on the "Online payment" button and access your profile to cancel the renovation. Just remember that this is only for a monthly subscription.
We remain at your disposal for any further questions,
The My Family Cinema Team
My Family Cinema's reply29 Mar 2023, 17:28
Official
Hi, MyFamilier!
Thanks for contacting us.
To cancel your auto-renewal, access member.myfamilycinema.com, log in to your MFC account, and click on "Plans". Under your plan description, you will find the option to cancel your subscription. If you acquired the plan using a QR code, you can unsubscribe by accessing the Orders section in the MFC app, scanning the QR code with your phone, and deactivating the auto-renewal on the screen that opens on your phone. If you use your account on the Mobile app, you just have to click on the "Online payment" button and access your profile to cancel the renovation. Just remember that this is only for a monthly subscription.
We remain at your disposal for any further questions,
The My Family Cinema Team