Based on recent customer reviews, My Family Cinema is facing severe customer dissatisfaction stemming from an apparent shutdown of the platform following successive rebrands to Vella and then Konex. Customers consistently mention losing prepaid subscription money, with no avenue to claim refunds or contact support. A recurring theme is frustration over the lack of warning before the closure, alongside longstanding complaints about payment processing issues and buggy streaming performance. While a small number of longer term users praised ease of use, the dominant sentiment reflects feelings of being defrauded.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About My Family Cinema
How is My Family Cinema rated on Hellopeter?
Hellopeter has tracked My Family Cinema across 131 reviews. My Family Cinema hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used My Family Cinema? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2013
Pirate company - My Family cinema
This application has been shut down due to copy right infringement. Everyone lost their installment money. The company changed its name from My Family Cinema to Vella then to Konex Now we cannot even contact either one of the companies.
1 reviews | Active since Mar 2013
Pirate company - My Family cinema
This application has been shut down due to copy right infringement. Everyone lost their installment money. The company changed its name from My Family Cinema to Vella then to Konex Now we cannot even contact either one of the companies.
1 reviews | Active since Nov 2025
My family cinema how to get my money back.
Been using the site on and off. Tried to renew the monthly this month of 75 but then took 780 out of my account and the site is no longer existing. Can not contact them and when requesting the bank to reverse the transaction they require invoice and my family cinema does not send documentation. So excelated the matter but they can not do the refund and get my money back. Anyone sitting with the same issue or how can i actually get help to get my money back. This is ridiculous.
1 reviews | Active since Nov 2025
My family cinema how to get my money back.
Been using the site on and off. Tried to renew the monthly this month of 75 but then took 780 out of my account and the site is no longer existing. Can not contact them and when requesting the bank to reverse the transaction they require invoice and my family cinema does not send documentation. So excelated the matter but they can not do the refund and get my money back. Anyone sitting with the same issue or how can i actually get help to get my money back. This is ridiculous.
1 reviews | Active since Nov 2025
Not happy about my family cinema
Good day hope you are well Im not very happy as i googled why my family cinema is no longer working the they say mfc is perm gone as i just feel if they knew its not doing good they could atleast gave us a heads up with a message like they ask for me to pay ,as i paid for a whole year R750 about 4days ago just for me to find out its not working anymore i know there is a lot of people using mfc and R750 is not much for some people but for me its alot and i work hard for my money . And its also not just about that if they gave us a heads up i could atleast saved my progress on my series i was watching this just suck.
1 reviews | Active since Nov 2025
Not happy about my family cinema
Good day hope you are well Im not very happy as i googled why my family cinema is no longer working the they say mfc is perm gone as i just feel if they knew its not doing good they could atleast gave us a heads up with a message like they ask for me to pay ,as i paid for a whole year R750 about 4days ago just for me to find out its not working anymore i know there is a lot of people using mfc and R750 is not much for some people but for me its alot and i work hard for my money . And its also not just about that if they gave us a heads up i could atleast saved my progress on my series i was watching this just suck.
1 reviews | Active since Mar 2013
Bad service from My Family cinema
We subscribed in May 2025. Paid upfront for a year. Within a few months, they changed to Vella ( i cannot remember exactly) then they changed to Konex. Now today 4h November 2025 we are unable to access the account. The message on our TV was something to do with copyright issues. This application is now closing down. We cannot even find any contact details to find out what is going on. What happens to my 6 months of installments in their back account. Disgusting service
1 reviews | Active since Mar 2013
Bad service from My Family cinema
We subscribed in May 2025. Paid upfront for a year. Within a few months, they changed to Vella ( i cannot remember exactly) then they changed to Konex. Now today 4h November 2025 we are unable to access the account. The message on our TV was something to do with copyright issues. This application is now closing down. We cannot even find any contact details to find out what is going on. What happens to my 6 months of installments in their back account. Disgusting service
1 reviews | Active since Nov 2025
What The Actual F##K
What Bull**** is this? You need to pay just to see the next day that This app are now closed I mean really. Where do we get our money back this is unacceptable. We pay to watch the shows and movies on there and then just Boom gone without any warning if I knew this I wouldn't even bother to pay because now I pay 299 for nothing
1 reviews | Active since Nov 2025
What The Actual F##K
What Bull**** is this? You need to pay just to see the next day that This app are now closed I mean really. Where do we get our money back this is unacceptable. We pay to watch the shows and movies on there and then just Boom gone without any warning if I knew this I wouldn't even bother to pay because now I pay 299 for nothing
1 reviews | Active since Feb 2023
BULL**** BRAND
What **** is this!!! Now the brand has permanently ended and i paid for a year!!!! I want a refund!! This is bull****
1 reviews | Active since Feb 2023
BULL**** BRAND
What **** is this!!! Now the brand has permanently ended and i paid for a year!!!! I want a refund!! This is bull****