EV
Erika V
1 reviews | Active since Nov 2022
15 Nov 2022, 15:23
Unable to cancel subscription
I subscribed to the lowest plan at the beginning of August just to see if I can get it to work and if I will enjoy it. I did not manage to get it loaded on my Samsung tv. On my profile, it says that I am on the free plan, yet money gets deducted from my account every month. I have been sending emails to the support email address supp**** on the website since August to try and cancel my subscription. This is pathetic service! How can I get my subscription canceled?
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My Family Cinema's replyOfficial
12 Dec 2022, 22:24Hi, MyFamilier!
We apologize for the inconveniences you experienced.
Was your problem solved? If it persists, please complete the following Form to receive personalized help: https://myfamilycinema.com/en/help/contact/
You can cancel the monthly renovation of your subscription accessing with your account and password here: https://member.myfamilycinema.com/loginv2
Best regards.
The My Family Cinema Team.
We apologize for the inconveniences you experienced.
Was your problem solved? If it persists, please complete the following Form to receive personalized help: https://myfamilycinema.com/en/help/contact/
You can cancel the monthly renovation of your subscription accessing with your account and password here: https://member.myfamilycinema.com/loginv2
Best regards.
The My Family Cinema Team.
My Family Cinema's reply12 Dec 2022, 22:24
Official
Hi, MyFamilier!
We apologize for the inconveniences you experienced.
Was your problem solved? If it persists, please complete the following Form to receive personalized help: https://myfamilycinema.com/en/help/contact/
You can cancel the monthly renovation of your subscription accessing with your account and password here: https://member.myfamilycinema.com/loginv2
Best regards.
The My Family Cinema Team.
We apologize for the inconveniences you experienced.
Was your problem solved? If it persists, please complete the following Form to receive personalized help: https://myfamilycinema.com/en/help/contact/
You can cancel the monthly renovation of your subscription accessing with your account and password here: https://member.myfamilycinema.com/loginv2
Best regards.
The My Family Cinema Team.