KM
Kobus M
1 reviews | Active since Feb 2020
22 Mar 2021, 14:11
Speed and cache
I have logged several complaints but get no feedback. My internet speed test on goofle and rain is 15mps for download en 6mps for upload. The speed test on MFC is on average 500kbps. Can you pkease reply if it can be fixed or not. My cache is also a problem. I have nothing in my cache but it dont want to cache a movie. It gives me a message that my cache is full
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Replies (1)
My Family Cinema's replyOfficial
03 Nov 2022, 16:24Hi, MyFamilier!
Sorry for our late reply and the issues you experienced.
We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
On the other hand, that issue can be easily solved following the steps below:
1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.
3) Finally, reboot the device and wifi. If you have a TV box, unplug it from the power supply for a few seconds, then plug it in again.
We remain at your disposal for any further questions.
The My Family Cinema Team.
Sorry for our late reply and the issues you experienced.
We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
- FAQ: https://myfamilycinema.com/en/help/
- PERSONALIZED HELP: https://myfamilycinema.com/en/help/contact/
On the other hand, that issue can be easily solved following the steps below:
1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.
3) Finally, reboot the device and wifi. If you have a TV box, unplug it from the power supply for a few seconds, then plug it in again.
We remain at your disposal for any further questions.
The My Family Cinema Team.
My Family Cinema's reply03 Nov 2022, 16:24
Official
Hi, MyFamilier!
Sorry for our late reply and the issues you experienced.
We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
On the other hand, that issue can be easily solved following the steps below:
1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.
3) Finally, reboot the device and wifi. If you have a TV box, unplug it from the power supply for a few seconds, then plug it in again.
We remain at your disposal for any further questions.
The My Family Cinema Team.
Sorry for our late reply and the issues you experienced.
We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
- FAQ: https://myfamilycinema.com/en/help/
- PERSONALIZED HELP: https://myfamilycinema.com/en/help/contact/
On the other hand, that issue can be easily solved following the steps below:
1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.
3) Finally, reboot the device and wifi. If you have a TV box, unplug it from the power supply for a few seconds, then plug it in again.
We remain at your disposal for any further questions.
The My Family Cinema Team.