Paid for Family plan, didn't receive subscription or the promised refund.

We've been subscribers for more than a year and decided to purchase the family plan on Black Friday. The money was debited from my account but the subscription not activated. I emailed them and informed them, apparetly it was a third party issue with processing the payment.

They requested my bank statement, and I sent it. After plenty of emails back and forth, the said the money was received but still no subscription.

They informed me that the money will be refunded, more two months later, still no refund or sub. Its R980 ffs.

I am still making use of the Single device service and I'm happy with it but really upset about the other money still not refunded. I really don't want the money, I want the Family Plan.

Has this happened to anyone else?