GS
Gerhard S
1 reviews | Active since Dec 2017
29 Mar 2023, 16:27
No back up service after paying.
Please can you assist, i bought the duo plan on sunday and paid in full, everything was working fine until Tuesday. I downloaded everything to run the app from my pc as explained, and everything was working fine but now when I want to login on my pc it keeps on giving the following error- (disk I/0 error (code 778) . I have also sent emails to customer support, but no feedback at all.
I can login on my phone and all works fine.
Please can you help sort this issue out ASAP.
Kind Regards,
Gerhard Steyn
***
Helpful (0)
Replies (3)0
Replies (3)
My Family Cinema's replyOfficial
29 Mar 2023, 17:28Hi, MyFamilier!
We are sorry for this issue.
Please, write us directly to our official email: ***
We will be waiting for you!
We remain at your disposal for any further questions,
We are sorry for this issue.
Please, write us directly to our official email: ***
We will be waiting for you!
We remain at your disposal for any further questions,
The My Family Cinema Team
My Family Cinema's reply29 Mar 2023, 17:28
Official
Hi, MyFamilier!
We are sorry for this issue.
Please, write us directly to our official email: ***
We will be waiting for you!
We remain at your disposal for any further questions,
We are sorry for this issue.
Please, write us directly to our official email: ***
We will be waiting for you!
We remain at your disposal for any further questions,
The My Family Cinema Team
GS
Rebeca Bustamante de My Family Cinema <***> | Mar 29, 2023, 4:49 PM (21 hours ago) | |
to me
| | | Rebeca from My Family Cinema Customer Service
| ***
| www.myfamilycinema.com
| Where info + entertainment + stars + directors is found
Gerhard S's updateReviewer Update
30 Mar 2023, 14:36Here is my response yesterday to your support team that mailed me, still waiting for feedback
Please see/read below.
Please see/read below.
Rebeca Bustamante de My Family Cinema <***> | Mar 29, 2023, 4:49 PM (21 hours ago) | |
to me
Hi, MyFamilier!
We are sorry for the inconvenience with the MFC APP.
Please send us the following information found in the My Family Cinema app and we will forward it to our IT team:
A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Video of the issue on your screen.
D) Go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.
We remain at your disposal for any further questions.
The My Family Cinema Team
| | | Rebeca from My Family Cinema Customer Service
| ***
| www.myfamilycinema.com
| Where info + entertainment + stars + directors is found
lunes, 27 de marzo de 2023 14:31:52 -0300, Gerhard Steyn <***>:
What problem did you encounter?: Problems with appName: GerhardSurname: SteynEmail address: ***Mobile number: +***MAC address: 25 Pompano Place, Richards BaySubject of your inquiry: cant log inComment: error code 778Gerhard Steyn <***> | Mar 29, 2023, 5:06 PM (21 hours ago) | |
to Rebeca
to Rebeca
Good Day. Thank you for getting back to me. Here is some photos hope it helps.
I can log in on my phone, but can not login from my pc. Kind Regards Gerhard Steyn *** Sent from my Huawei phone
I can log in on my phone, but can not login from my pc. Kind Regards Gerhard Steyn *** Sent from my Huawei phone
GS
Gerhard S's update30 Mar 2023, 14:36
Reviewer Update
Here is my response yesterday to your support team that mailed me, still waiting for feedback
Please see/read below.
Please see/read below.
Rebeca Bustamante de My Family Cinema <***> | Mar 29, 2023, 4:49 PM (21 hours ago) | |
to me
Hi, MyFamilier!
We are sorry for the inconvenience with the MFC APP.
Please send us the following information found in the My Family Cinema app and we will forward it to our IT team:
A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Video of the issue on your screen.
D) Go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.
We remain at your disposal for any further questions.
The My Family Cinema Team
| | | Rebeca from My Family Cinema Customer Service
| ***
| www.myfamilycinema.com
| Where info + entertainment + stars + directors is found
lunes, 27 de marzo de 2023 14:31:52 -0300, Gerhard Steyn <***>:
What problem did you encounter?: Problems with appName: GerhardSurname: SteynEmail address: ***Mobile number: +***MAC address: 25 Pompano Place, Richards BaySubject of your inquiry: cant log inComment: error code 778Gerhard Steyn <***> | Mar 29, 2023, 5:06 PM (21 hours ago) | |
to Rebeca
to Rebeca
Good Day. Thank you for getting back to me. Here is some photos hope it helps.
I can log in on my phone, but can not login from my pc. Kind Regards Gerhard Steyn *** Sent from my Huawei phone
I can log in on my phone, but can not login from my pc. Kind Regards Gerhard Steyn *** Sent from my Huawei phone
My Family Cinema's replyOfficial
31 Mar 2023, 22:21Hi, MyFamilier!
Thanks for purchasing our service and sorry for this inconvenience.
Please, write us right to our official email: ***
Thanks for purchasing our service and sorry for this inconvenience.
Please, write us right to our official email: ***
We remain at your disposal for any further questions,
The My Family Cinema Team
My Family Cinema's reply31 Mar 2023, 22:21
Official
Hi, MyFamilier!
Thanks for purchasing our service and sorry for this inconvenience.
Please, write us right to our official email: ***
Thanks for purchasing our service and sorry for this inconvenience.
Please, write us right to our official email: ***
We remain at your disposal for any further questions,
The My Family Cinema Team