Lack of customer support

My husband lost his phone *** which he used as the account number. We unfortunately had to reset the whole tv box after it complained about lack of storage space and got locked out. We have been trying to get assistance from my family cinema support since Wednesday. All we need have been getting are automatic replies that they are aware of our problem but no one has reached out to assist us. We have now been subjected to having to watch reruns of 1980's shows on SABC for the last 3 days which is very frustrating. Such lack of customer care. I mean we even resorted to staying up after midnight so that we can communicate in real time with them considering the difference in timezones but that did not help either. Aaarghhh!!!! Please contact *** to assist