JB
Jan B
1 reviews | Active since Sept 2020
09 Mar 2021, 11:51
Bad service
I have paid my subscription in November 2020 and all worked ok until beginning of January 2021 and now all the shows is in Portuguese and even it the language only show English it will play in Portuguese. I have been emailing them sins December and no one even takes time to get back to me. I have reported this on all there sites and even on the TV box but no joy. This is really very bad service
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Replies (1)
My Family Cinema's replyOfficial
03 Nov 2022, 16:19Hi, MyFamilier!
Sorry for our late reply and the issues you experienced with our customer service. We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
Sorry for our late reply and the issues you experienced with our customer service. We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
- FAQ: https://myfamilycinema.com/en/help/
- PERSONALIZED HELP: https://myfamilycinema.com/en/help/contact/
We remain at your disposal for any further questions.
The My Family Cinema Team.
My Family Cinema's reply03 Nov 2022, 16:19
Official
Hi, MyFamilier!
Sorry for our late reply and the issues you experienced with our customer service. We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
Sorry for our late reply and the issues you experienced with our customer service. We just created a profile in Hellopeter and that is why no one rep**** to you at the moment you posted the message.
We want to inform you all the channels we currently have to help our users:
- FAQ: https://myfamilycinema.com/en/help/
- PERSONALIZED HELP: https://myfamilycinema.com/en/help/contact/
We remain at your disposal for any further questions.
The My Family Cinema Team.