debt review withdrawal

I spoke to a consultant regarding debt review, app****, however decided to cancel and withdraw in 3days, as i was allowed to do, the company took forever to escalate the withdrawal, the eventually sent me the 17W form, i submitted it, then she advised, the team to update all systems to withdraw the debt review, even today , m still on debt review and the company doesn't seem to exiist anymore as i cant contact them anymore.