Zoiper not working
I got a new cell phone and all I need is someone to help me download the software and get my line up and running. I sent 3 emails to different sites. No response so i called mweb. after holding for 15 minutes, Jan Malatsi, answered. I begged him to help me but he just put me on hold for what he said would be 1.5 minutes....5 minutes later he came back to tell me that someone would call me back...still waiting. Unbelievable lack of customer service has me wanting to switch internet providers....any offers?
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
01 Sept 2017, 13:51Thank you for raising your concern.
As per your discussion with one of our customer service representatives your query is being addressed.
You confirmed that we did make contact with you prior to your complaint to assist with your VOIP and the settings was emailed to you.
Your query has been escalated to the relevant department to contact and assist you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply01 Sept 2017, 13:51
Official
Thank you for raising your concern.
As per your discussion with one of our customer service representatives your query is being addressed.
You confirmed that we did make contact with you prior to your complaint to assist with your VOIP and the settings was emailed to you.
Your query has been escalated to the relevant department to contact and assist you.
Kind regards
MWEB Client Services
Best regards,