😡ZERO STARS😤

If, there was an option for no stars, I would select it. I decided to choose mweb as my ISP because they are well known and a big name in the industry. And it something I deeply regret. My fibre was installed, and all went well until the second month when my money was paid into a different bank account. I went onto my online profile and I updated my payment to said bank account, but this wasn't noted by mweb, and they disconnected my service. Two days later I went to nedbank and I deposited the money into mwebs account, using the banking details and my account reference as stated on the account mweb sends me monthly. A day later my service was still not connected, and I was unable to reach mweb. I decided to log a query online, and I waited. They then informed me to update my payment method, which was already done.. they asked me to send them the proof of deposit from the bank, and so I did. The response I got was absolutely shocking. They told me that I can't pay the money into their account, since they have nothing to do with payment. At that stage I was already so irritated due to the fact that they send me statements and invoices,, on their letterhead, with their banking details, and my account number that must be used as a reference, and now they are telling me nonsense like that. I honestly think that just underneath their banking details on their invoices, they should ask customers not to user it. My line was disconnected every month, due to their stupidity. I don't know why they still exist as a service provider, if they can't even provide the service we mustn't pay them for. Nevertheless, I've decided to spend my money on a ISP that is actually worthwhile. So mweb there is allot of decent fresh companies out there that is already way better than you, so don't think that we as customers will wait for you to wake up, because at this rate you will not last much longer.