Zero service but still paying

I have been paying for a 4Mbps service from MWeb for almost 2 years. I have never received 4Mbps. At best I received 1Mbps. I have tried every possible way to resolve the problem with MWeb. This is my 3rd HelloPeter report. My last one was on 25 Feb 16, where I reported that for the last month I had had ABSOLUTELY NO SERVICE. Another month has passed and I still have ABSOLUTELY NO SERVICE. They react immediately after a HelloPeter report - and then NOTHING. If I do a speed test, the test does not even complete. Last night the speed was 0.02Mbps and the test had not completed after 35minutes. This morning it was 0.27 and did not complete after 3 hours. That is NO SERVICE. <br> I had waited patiently from Aug 15 to Jan 16 for a promised Telkom upgrade \that would solve everything\". Since the completion in Jan I have had NO SERVICE. It is infinitely worse. And MWeb have not even found the problem yet!!<br> Although I desperately would like an ADSL service, MWeb have clearly proved themselves 100% *********** and 100% uncaring. I have thus no option but to downgrade to a web address only and for them to refund all that I have paid them without having received anything in return."