Zero responsibility

I signed up with Mweb uncapped ADSL including the fon-router which will provide you wire less access across the country. This was end of February.<br> <br> Since then I received my bills every month but NO ROUTER.<br> In April I contacted them regarding the router, then after many conversation in middle of May they said \but my package was through another agency which do not provide the router"But according to the telephone discussion which they have a recording of"