Zero rating very bad service mweb

Mweb is truly the worst service provider ever. We moved and asked for the transfer of our Fibre. Openserve did quite a good and quick service and had everything set up in about 3 days. But then our trouble started. Mweb had to connect the Fibre and we phoned them on Saturday to connect the service. Phoned their customer service at 12h20, held on for 42 minutes, spoke to an operator who told me that the customer service closes at 13h00 and that I must phone back on Monday, because they leave at 13h00, and it was a few minutes after 13h00.how absurd is this! Long story short, I phoned back on Monday at 8h00,was told that my connection will be done in an hour to hour and half, needless to say I had to phone back at 11h00vto enquire what the problem is. Lady confirmed that Cconnection is done, but I need to speak to a tech to tell me what I must do to have the wifi connected, for whom I held on for 45min again. Eventually I spoke to a guy, but I ran it of airtime and the call was disconnected. I am flabbergasted that no one phoned back! I had to make another call to have it connected. Mweb is useless and staff is clue less. Very bad experience. Will give them a zero rating if there was one.