LM
Lerato M
1 reviews | Active since Mar 2019
17 Apr 2026, 12:11
Zero customer service, no assistance whatsoever
Customer service is zero to non existent, you are always caller number 50 and never get to speak to an agent, the live chat never get responded to. I have been a loyal client for over 8 years but the service I am getting is appalling, I need urgent assistance as I need to get my services reconnected but I am not getting any help. I guess it’s time to change the service provider.
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Mweb's replyOfficial
17 Apr 2026, 12:24Hello Lerato. We hear your frustration, especially after 8 years of being with us and not being able to reach support when you urgently need reconnection. We have reached out to our Finance Collections team, who manage all service suspensions and reconnection-related billing matters. They will review your account and the current suspension status, and will get in touch with you directly to discuss the way forward and next steps as a priority. We also understand your concerns regarding access to support channels and response times. This feedback has been noted alongside your case and will be included in the internal review while your account is being handled. The team will be in contact with you as soon as the review is complete to assist with getting your services restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply17 Apr 2026, 12:24
Official
Hello Lerato. We hear your frustration, especially after 8 years of being with us and not being able to reach support when you urgently need reconnection. We have reached out to our Finance Collections team, who manage all service suspensions and reconnection-related billing matters. They will review your account and the current suspension status, and will get in touch with you directly to discuss the way forward and next steps as a priority. We also understand your concerns regarding access to support channels and response times. This feedback has been noted alongside your case and will be included in the internal review while your account is being handled. The team will be in contact with you as soon as the review is complete to assist with getting your services restored.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team