GR
Gugulethu R
1 reviews | Active since Mar 2026
11 Jun 2026, 08:39
ZERO CUSTOMER SERVICE AND AMPATHY
MWEB REF MWB***5 (Chat) an Agent named Sibongile, blatantly ignored the information I provided to her. I was told to follow up with the Team as soon as my SADV services got disconnected to remotely load the MWEB services. I asked to get the team to call me, however she told me she cant assist if the SADV is still active. I am sitting without internet. Another pathetic service from the MWEB chat team.
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Mweb's replyOfficial
11 Jun 2026, 09:26Hi Gugulethu,
We understand how frustrating it must be to feel like your concerns aren’t being taken seriously, especially after struggling for days to get assistance. When you rely on support, you should feel heard and get clear, timely help without having to chase updates. That’s not the level of service you should be experiencing when trying to resolve your query.
We can see that your query has already been escalated by the agent. However, to ensure this moves forward without further delays, we’ve also reached out to the team handling your order to urgently follow up and provide you with a direct email update so you’re kept informed on the progress.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue assisting you.
We’ll keep pushing this internally to ensure your order progresses.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel like your concerns aren’t being taken seriously, especially after struggling for days to get assistance. When you rely on support, you should feel heard and get clear, timely help without having to chase updates. That’s not the level of service you should be experiencing when trying to resolve your query.
We can see that your query has already been escalated by the agent. However, to ensure this moves forward without further delays, we’ve also reached out to the team handling your order to urgently follow up and provide you with a direct email update so you’re kept informed on the progress.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue assisting you.
We’ll keep pushing this internally to ensure your order progresses.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Jun 2026, 09:26
Official
Hi Gugulethu,
We understand how frustrating it must be to feel like your concerns aren’t being taken seriously, especially after struggling for days to get assistance. When you rely on support, you should feel heard and get clear, timely help without having to chase updates. That’s not the level of service you should be experiencing when trying to resolve your query.
We can see that your query has already been escalated by the agent. However, to ensure this moves forward without further delays, we’ve also reached out to the team handling your order to urgently follow up and provide you with a direct email update so you’re kept informed on the progress.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue assisting you.
We’ll keep pushing this internally to ensure your order progresses.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel like your concerns aren’t being taken seriously, especially after struggling for days to get assistance. When you rely on support, you should feel heard and get clear, timely help without having to chase updates. That’s not the level of service you should be experiencing when trying to resolve your query.
We can see that your query has already been escalated by the agent. However, to ensure this moves forward without further delays, we’ve also reached out to the team handling your order to urgently follow up and provide you with a direct email update so you’re kept informed on the progress.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll continue assisting you.
We’ll keep pushing this internally to ensure your order progresses.
Kind regards,
Mweb Team
Best regards,