Zero customer service

New client here, order for fibre was placed 20/07, installation was completed 30/07 router still not ordered from courier even though it says that on "track your order. currently holding on for a agent, 21minutes so far... but I got charged pro-rata for July for 3 days as well as full month of August. wish one could cancel an order because if it is going like this with new clients I do not even want to imagine how they treat existing customers. you can also log a query online, only they don't do anything about those queries either... rather pay more and go to a reliable internet provider.