Zero Communication Zero help Useless ISP

Disgusted by the poor service and complete incompetence of Mweb. I order my fibre router on the 4th of March. Paid the processing fee on the 6th of March. Got a phone call on the 6th of March to confirm details. Told all is well. Hear nothing for 4 days so try get ahold of them. No answer from the online chat, social media platforms, no one answers the phone numbers or emails. Finally get asked for proof of address on the 9th of March which I send. Hear nothing again for days so I contact again. Told my line isn't released I get the line release confirmation and send it to them. Nothing again for days now get another email asking for proof of address and line release cancellation number today. Zero communication, zero organizational skills. Do not recommend them at all. If you want a service provider who actually knows what they are doing use someone else!