Zero communication
The communication with this isp is non-existent. A great measure for them to curb feedback and avoid sorting out problems outright: why address things when you can ignore it, right? Also making the app utterly pointless too.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
10 Jun 2026, 08:26Hi Vishad,
We hear the frustration in your message, especially around feeling like your concerns are not being acknowledged or actioned timeously. That’s not the experience we aim to deliver, and we understand how important clear communication and visible progress is when you’re dealing with a service issue.To properly assist and ensure this is reviewed and followed up without further delay, we’ll need the full details of the query, including your account information and a brief summary of the issue.Kindly send us a DM with these details so we can locate your case, review what has happened so far, and ensure it is escalated to the right team for resolution.We’ll take it from there and make sure it is actively worked on.Kind regards,
The Mweb Team
We hear the frustration in your message, especially around feeling like your concerns are not being acknowledged or actioned timeously. That’s not the experience we aim to deliver, and we understand how important clear communication and visible progress is when you’re dealing with a service issue.To properly assist and ensure this is reviewed and followed up without further delay, we’ll need the full details of the query, including your account information and a brief summary of the issue.Kindly send us a DM with these details so we can locate your case, review what has happened so far, and ensure it is escalated to the right team for resolution.We’ll take it from there and make sure it is actively worked on.Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Jun 2026, 08:26
Official
Hi Vishad,
We hear the frustration in your message, especially around feeling like your concerns are not being acknowledged or actioned timeously. That’s not the experience we aim to deliver, and we understand how important clear communication and visible progress is when you’re dealing with a service issue.To properly assist and ensure this is reviewed and followed up without further delay, we’ll need the full details of the query, including your account information and a brief summary of the issue.Kindly send us a DM with these details so we can locate your case, review what has happened so far, and ensure it is escalated to the right team for resolution.We’ll take it from there and make sure it is actively worked on.Kind regards,
The Mweb Team
We hear the frustration in your message, especially around feeling like your concerns are not being acknowledged or actioned timeously. That’s not the experience we aim to deliver, and we understand how important clear communication and visible progress is when you’re dealing with a service issue.To properly assist and ensure this is reviewed and followed up without further delay, we’ll need the full details of the query, including your account information and a brief summary of the issue.Kindly send us a DM with these details so we can locate your case, review what has happened so far, and ensure it is escalated to the right team for resolution.We’ll take it from there and make sure it is actively worked on.Kind regards,
The Mweb Team
Best regards,
's updateReviewer Update
05 Jul 2026, 18:59The proposed solution didn't work, unsurprisingly. This service needs to be cancelled.
's update05 Jul 2026, 18:59
Reviewer Update
The proposed solution didn't work, unsurprisingly. This service needs to be cancelled.
Mweb's replyOfficial
06 Jul 2026, 12:22Hi Vishad,
It’s disappointing to hear that you’re at the point of wanting to cancel, especially after everything you’ve experienced leading up to this. That’s not how we want things to end, and it’s understood that the situation has been frustrating.A request has been logged with the Cancellations Team to reach out to you directly and assist with your cancellation. They will guide you through the process and ensure everything is handled properly from your side.
If there’s anything further you’d like help with in the meantime, please feel free to continue the conversation here and we’ll gladly assist.
Kind regards,
Mweb Team
It’s disappointing to hear that you’re at the point of wanting to cancel, especially after everything you’ve experienced leading up to this. That’s not how we want things to end, and it’s understood that the situation has been frustrating.A request has been logged with the Cancellations Team to reach out to you directly and assist with your cancellation. They will guide you through the process and ensure everything is handled properly from your side.
If there’s anything further you’d like help with in the meantime, please feel free to continue the conversation here and we’ll gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply06 Jul 2026, 12:22
Official
Hi Vishad,
It’s disappointing to hear that you’re at the point of wanting to cancel, especially after everything you’ve experienced leading up to this. That’s not how we want things to end, and it’s understood that the situation has been frustrating.A request has been logged with the Cancellations Team to reach out to you directly and assist with your cancellation. They will guide you through the process and ensure everything is handled properly from your side.
If there’s anything further you’d like help with in the meantime, please feel free to continue the conversation here and we’ll gladly assist.
Kind regards,
Mweb Team
It’s disappointing to hear that you’re at the point of wanting to cancel, especially after everything you’ve experienced leading up to this. That’s not how we want things to end, and it’s understood that the situation has been frustrating.A request has been logged with the Cancellations Team to reach out to you directly and assist with your cancellation. They will guide you through the process and ensure everything is handled properly from your side.
If there’s anything further you’d like help with in the meantime, please feel free to continue the conversation here and we’ll gladly assist.
Kind regards,
Mweb Team
Best regards,