Your technical department is never available, I had to send a lot of emails to different people in order for things to start happening, I even threatened to expose on social media

Hi Pumeza,

Thank you for taking the time to share your feedback with us. We understand how frustrating it must be to put in additional effort just to get assistance, especially when you're experiencing service-related issues and are looking for timely support. No customer should feel that they need to repeatedly chase for assistance in order to receive the help they need. This is certainly not the experience we aim to provide. We take feedback such as yours seriously, as it helps us better understand where our customers feel unsupported and where improvements are required. Your comments regarding your support experience have been shared with the relevant customer journey teams and our Service Quality Team for review and improvement.

We remain dedicated to learning from customer feedback and making meaningful improvements to the service and support experience for you and all our customers.

If there is still an outstanding matter that requires attention, please feel free to reach out to us via direct message with further details, and we'll gladly take a closer look.

Kind regards,
Mweb Team