Your Service Sucks!

if there was an option for a Zero Star Rating, i would give you a Zero!

I placed my order on the 17.11.2021. First of all the agreed upon time for the people to come do the installation was arranged for 12pm which i had to arrange for time off from work in order to be there, they then rocked up late, only to tell me they have to leave as they have another installation they need to complete.

I have since then been trying to contact Mweb via the telephone numbers provided and i either get put through the the wrong department all together and then the call gets cut or no one answers the calls at all! i have also tried getting my answer via Facebook Messenger, to which they have said they escalated my matter but they refuse to answer me as to when my Router will actually be delivered to me.

They have debited my account for a service i cannot even use, and we are now in a new month which i am meant to be getting for free, but again i cannot even use this service as i don't have a Router.

I would like this matter to be sorted out today, if not i will be escalating this matter to the Ombudsman