Your salespeople phone-stalk people just to not bother to answer questions about products...

So about 2 months ago your sales department starts phone stalking me. After informing them I am traveling for work 5 times and asking them to mail me Mujinga Mukanya finally does. I reply with 3 basic questions... 1. The prices on the site and the prices you sent me are grossly different from the same packages, which ones am I to believe? 2. If we were interested in the 100gb/20mbps line (Or maybe even 200gb/20mbps) what would the line strength we actually receive to download be? The reason being, currently we are paying for a 4mbps ADSL line, but we are barely getting 50kbps on good days... ☹. 3. Then lastly, what is the exact price of rental for lines mentioned in 2. And will that be on a month to month or contract base? As mentioned in 1. There is a vast difference in pricing between your emails and your online site, so please, don’t come with hidden costs and nonsense, just straight up what it would cost so we could make a decision on this.

This leads to said Mujinga Mukanya - the prices are as emailed. I reply again, commenting that if you don't want a client, I'd go elsewhere. Mujinga Mukanya replies with a longwinded **** apology about feelings being hurt... STILL NO ANSWER, I reply furiously about what I am reading asking to be referred to a manager to answer before Wednesday (30 May) taking in account that I have yet to get an answer to my questions and it was weekend. I even to my dismay and utter irritation with not being helped by just answering 3 questions share the belief that I know Mujinga Mukanya must have a beautiful, God-given intelligent brain. Today I get a reply to not contact Mweb by Mujinga Mukanya. STILL NO REPLY ANSWERING 3 QUESTIONS... So now I sit here wondering, why even bother, Mweb has never been this rude or just bluntly disregarding towards their customers, this is why I stuck to it. Is this what longstanding customers are worth to you? Is this your protocol to just refuse to refer a case to a manager when asked? Am I stupid thinking that requesting an e-mail answer because I work 16 - 20 hours a day and don't have time to be phone-stalked and then not receiving a straightforward answer? Seriously, no other company I researched info on for fiber had any problem answering via e-mail promptly!