'Your query has been escalated' lies - no service to speak of

Super disappointing service. Consistently told our 'query has been escalated' but its been weeks and nothing has happened.

- signed up weeks ago - OpenServe came to install the fibre but didn't have a long enough ladder. We are only on the second floor. - And since then? Nothing. - Countless calls and messages and just 'your query has been escalated'.

If this is how you treat customers that haven't even signed up yet, what is your service like for your real customers? Couldn't be more disappointed.