ZS
Zamahlomuka S
1 reviews | Active since Apr 2019
05 May 2026, 13:00
Your customer support is not very supportive to the customers
I spent more then 5 hours on the phone trying to reach Mweb support. It is extremely frustrating and upsetting that something that could have been resolved quickly has now turned into a mission. All I wanted was to get my invoice as it does not open on the APP the app that is extremely outdated and not user friendly. The message I was given for more then 3 separate chats was: “We know waiting isn't ideal, thanks for bearing with us. An agent will be available soon.” That’s just absolutely upsetting. You can not have me waiting for hours and make it seem like the wait is no big deal, worst part is that non of the manners in which we contact you are free. I am extremely disappointed by the system you have in place for customer service and a customer service that I paid for needs more urgency, you can not treat it like it is a toll free number we are contacting you on we use our airtime, data and time to attempt to communicate with you and it is a mission.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
05 May 2026, 13:25Hi Zamahlomuka,
We understand how upsetting and exhausting it is to spend hours trying to get help, especially when all you needed was access to your invoice and every attempt to reach support came at a cost to you in airtime, data, and time. This is not the experience we want for our clients, and we recognise how disappointing this has been.
We’ve arranged for your latest invoice to be sent to your email address: ***, so you should now have access to it without needing to follow up further. Your feedback regarding long wait times, the app experience, and the lack of urgency shown while you were trying to get assistance will be shared with our Service Quality Team for review and improvement.
If there’s anything further you need help with, you’re welcome to reach out via a private message on Hello Peter, where we can continue assisting and keep the matter tracked.
Kind regards,
Mweb Team
We understand how upsetting and exhausting it is to spend hours trying to get help, especially when all you needed was access to your invoice and every attempt to reach support came at a cost to you in airtime, data, and time. This is not the experience we want for our clients, and we recognise how disappointing this has been.
We’ve arranged for your latest invoice to be sent to your email address: ***, so you should now have access to it without needing to follow up further. Your feedback regarding long wait times, the app experience, and the lack of urgency shown while you were trying to get assistance will be shared with our Service Quality Team for review and improvement.
If there’s anything further you need help with, you’re welcome to reach out via a private message on Hello Peter, where we can continue assisting and keep the matter tracked.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 13:25
Official
Hi Zamahlomuka,
We understand how upsetting and exhausting it is to spend hours trying to get help, especially when all you needed was access to your invoice and every attempt to reach support came at a cost to you in airtime, data, and time. This is not the experience we want for our clients, and we recognise how disappointing this has been.
We’ve arranged for your latest invoice to be sent to your email address: ***, so you should now have access to it without needing to follow up further. Your feedback regarding long wait times, the app experience, and the lack of urgency shown while you were trying to get assistance will be shared with our Service Quality Team for review and improvement.
If there’s anything further you need help with, you’re welcome to reach out via a private message on Hello Peter, where we can continue assisting and keep the matter tracked.
Kind regards,
Mweb Team
We understand how upsetting and exhausting it is to spend hours trying to get help, especially when all you needed was access to your invoice and every attempt to reach support came at a cost to you in airtime, data, and time. This is not the experience we want for our clients, and we recognise how disappointing this has been.
We’ve arranged for your latest invoice to be sent to your email address: ***, so you should now have access to it without needing to follow up further. Your feedback regarding long wait times, the app experience, and the lack of urgency shown while you were trying to get assistance will be shared with our Service Quality Team for review and improvement.
If there’s anything further you need help with, you’re welcome to reach out via a private message on Hello Peter, where we can continue assisting and keep the matter tracked.
Kind regards,
Mweb Team
ZS
Zamahlomuka S's updateReviewer Update
05 May 2026, 13:39Thank you for sending me the statement but I need an invoice, it did not need me spending hours on the phone for such an easy request to be fulfilled. You truly need to work on your customer service app. If you are not looking to have the service be reliable and quick at least give us a toll free no. Also I need my latest invoice not statement. I can not use the statement. Again this would be so much easier if your customer service was customer focused. I am sorry but wrong item sent. I still need my invoice
ZS
Zamahlomuka S's update05 May 2026, 13:39
Reviewer Update
Thank you for sending me the statement but I need an invoice, it did not need me spending hours on the phone for such an easy request to be fulfilled. You truly need to work on your customer service app. If you are not looking to have the service be reliable and quick at least give us a toll free no. Also I need my latest invoice not statement. I can not use the statement. Again this would be so much easier if your customer service was customer focused. I am sorry but wrong item sent. I still need my invoice
ZS
Zamahlomuka S's updateReviewer Update
05 May 2026, 13:41My bad you sent the statement and the invoice I opened only the statement
ZS
Zamahlomuka S's update05 May 2026, 13:41
Reviewer Update
My bad you sent the statement and the invoice I opened only the statement
Mweb's replyOfficial
05 May 2026, 15:44Hi Zamahlomuka,
Thank you for coming back to us and for the clarification. We’re glad to hear that both the statement and the invoice were received and that the correct document is now available to you.
Your feedback around the time and effort it took to obtain something as straightforward as an invoice is fully noted and appreciated. This will be shared with our Service Quality Team for review and improvement, particularly around the app experience and ease of access to billing documents.
If there’s anything further you need assistance with, please feel free to reach out to us via a direct message on Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Thank you for coming back to us and for the clarification. We’re glad to hear that both the statement and the invoice were received and that the correct document is now available to you.
Your feedback around the time and effort it took to obtain something as straightforward as an invoice is fully noted and appreciated. This will be shared with our Service Quality Team for review and improvement, particularly around the app experience and ease of access to billing documents.
If there’s anything further you need assistance with, please feel free to reach out to us via a direct message on Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 15:44
Official
Hi Zamahlomuka,
Thank you for coming back to us and for the clarification. We’re glad to hear that both the statement and the invoice were received and that the correct document is now available to you.
Your feedback around the time and effort it took to obtain something as straightforward as an invoice is fully noted and appreciated. This will be shared with our Service Quality Team for review and improvement, particularly around the app experience and ease of access to billing documents.
If there’s anything further you need assistance with, please feel free to reach out to us via a direct message on Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Thank you for coming back to us and for the clarification. We’re glad to hear that both the statement and the invoice were received and that the correct document is now available to you.
Your feedback around the time and effort it took to obtain something as straightforward as an invoice is fully noted and appreciated. This will be shared with our Service Quality Team for review and improvement, particularly around the app experience and ease of access to billing documents.
If there’s anything further you need assistance with, please feel free to reach out to us via a direct message on Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team