"YOUR CALL IS NOW FIRST IN LINE" BUT WAIT 21 MINUTES AND AND STILL NO ANSWER

I called Mweb, After a few minutes, the voice prompt said "Your call is now first in line". For a further 21 minutes it repeated that message. It is incomprehensible that my call could have been "first in line" for 21 minutes. I opine that it is misleading. Mweb should audit this. Customers should know if their calls are in fact "now first in line". I ended the call without anyone from Mweb answering it. The total duration of the call was just over 25 minutes. This is shocking service.