Your billing system is pathetic

It baffles me how you guys are quick to cut us off when you don't pay, but never responds to your emails with queries. And never call you back after waiting in queues to get connected, which in most cases is fruitless.

I engaged with Mweb on the 29th of June 2024, they sent me a faulty router which arrived on the 2nd of July 2024 and they told me it was active, but I couldn't access the internet because the told me it was malfunctioned. They sent another, which after several efforts to reach them via email and phone, which by the way never responded, they managed to send me another router which arrived on the 11th of July 2024, but only got connected on the 17th of July 2024. I wrote emails to them on the 28th of June 2024, 2 July 2024, 9 July 2024, 11 July 2024, 12 July 2024, 13 July 2024 and 17 July 2024, but they only activated my line on the 17th of July 2024, and now they want me to pay R1294.55 for what?

To my surprise month end I get a bill of R1294.55, for a R650 charge for the wifi I app**** for. Where is the R1294.55 coming from when I only got connected on the 17th of July 2024. So I reversed my debit order because I can't pay for a service that was not rendered and without an explanation as to where the R1294.55 came about. They very good at sending bills and statements yet they can't respond to faults and queries. I asked to be transferred to Accounts department so they could elaborate further, but I was told it was not possible.

Please explain how I go from asking clarity on my bill to termination of contract and asked to pay a cancellation fee of R1000 on top of R1294.55 from 17 July 20 24 to 1 August 2024?? Just because I asked for clarity. Honestly guys

This is so pathetic